"shipping policy"

Shipping Policy

Thank you for shopping with us! We want to ensure you have the best experience with us, and to help, we've put together the following information regarding our shipping process.

1. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays).
  • Please note that orders are only processed during regular business hours (Monday through Friday, 9 AM to 5 PM, excluding public holidays).
  • Once your order is placed, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

2. Shipping Rates & Delivery Times

Shipping costs are calculated based on your delivery address and the shipping method chosen at checkout. The following shipping methods are available:

  • Standard Shipping: Estimated delivery time is 5-7 business days. (Cost: Calculated at checkout)
  • Expedited Shipping: Estimated delivery time is 2-4 business days. (Cost: Calculated at checkout)
  • Overnight Shipping: Estimated delivery time is 1 business day. (Cost: Calculated at checkout)

Delivery times are estimates and can vary depending on your location, and possible delays by the carrier.

3. Shipping Carriers

We currently ship using the following carriers:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

Please note that the carrier used for your shipment will depend on the shipping method you select during checkout.

4. International Shipping

We offer international shipping to the following countries:

  • Canada
  • United Kingdom
  • Australia
  • European Union countries
  • And more...

International Shipping Rates:

  • Shipping costs will be calculated at checkout based on your location and shipping method.
  • Import duties, taxes, and customs charges are not included in the item price or shipping cost and are the buyer's responsibility.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery. Please allow 24-48 hours for tracking updates.

If you do not receive your tracking number or have issues tracking your order, please contact our support team at [Support Email] and we'll assist you promptly.

6. Shipping Restrictions

We are unable to ship to certain international locations, P.O. Boxes, or military addresses (such as APO/FPO addresses). Please ensure you provide a physical address for delivery.

7. Lost or Damaged Packages

While we take great care in packaging and shipping your items, once the package is in the hands of the carrier, we are not responsible for any lost, damaged, or stolen items. However, we will assist you with filing a claim with the carrier if necessary.

Please ensure you provide the correct shipping address and consider using a secure shipping method for high-value items.

8. Address Changes

Once an order is placed, we cannot guarantee that we will be able to change the shipping address. Please ensure that your shipping information is correct before finalizing your order.

If you notice an error in your shipping address, please contact us immediately at [Support Email] so we can try to resolve the issue before the order is shipped.

9. Returns & Exchanges

For information on returns and exchanges, please refer to our [Return & Exchange Policy] page. If you receive the wrong item, please contact us, and we'll ensure a prompt resolution.